Return policy

Return Policy for OneillMax Fishing Gear Store

Welcome to OneillMax Fishing Gear Store! We’re passionate about equipping anglers with top-notch gear, and we stand behind every rod, reel, and tackle box we sell. Our goal is to ensure you’re completely satisfied with your purchase, whether you’re casting for bass or battling a marlin. That’s why we offer a generous 90-day return policy, giving you plenty of time to decide if your new fishing equipment meets your expectations. Below, you’ll find all the details you need to navigate our return process with ease.

Eligibility for Returns

We want your gear to perform as well on the water as it does in your hands when you first open the box. To qualify for a return, your item must arrive back at our Sacramento warehouse in the same pristine condition it left in—unused, free of wear, with all original tags attached, and packed in its initial packaging. Think of it like this: if you wouldn’t gift it to a fellow angler in that state, it’s not returnable. You’ll also need to provide your order confirmation or proof of purchase, so keep that handy after your delivery arrives. This policy applies whether you’re returning a lightweight spinning reel or a heavy-duty offshore rod—everything gets the same 90-day window, starting the day your package lands at your address.

How to Initiate a Return

Ready to send something back? Starting the process is simple. Just drop us a line at [email protected], and let us know you’d like to return an item. Our team will review your request, and if it meets our criteria, we’ll email you a return shipping label along with step-by-step instructions on where and how to ship your package. Please don’t send anything back without reaching out first—unapproved returns won’t be accepted, and we’d hate for your gear to get lost in transit. Got questions along the way? We’re always available at [email protected] to guide you through the process or address any concerns.

Inspecting for Damages or Defects

We know fishing gear takes a beating on the water, but it should arrive ready to fish, not ready for repair. When your order shows up, give it a close look—test that reel’s drag, check the rod for cracks, and make sure you got exactly what you ordered. If something’s off (say, a bent hook keeper or a jammed bail), reach out to us right away at [email protected]. We’ll dive into the issue, assess the problem, and work to make it right—whether that means a replacement or a refund. Quick reporting helps us tackle these hiccups fast, so don’t wait to let us know.

Items Exempt from Returns

Some gear just isn’t meant to come back. Anything marked as Final Sale, Clearance, or Promotional is yours to keep once purchased—these are special deals we can’t undo. Beyond that, we can’t accept returns without proof of purchase, so hang onto your receipt. Partial refunds might apply in certain cases: if a rod shows scuffs from a test cast, if a tackle box is missing its trays for reasons unrelated to us, we’ll adjust accordingly. Our aim is fairness—for you and for us.

Refund Process and Timeline

Once your return lands at our warehouse, we’ll give it a thorough inspection to confirm it meets our standards. You’ll get an email letting you know whether the refund is approved, along with the reasoning if it’s not. If it’s a go, your refund will hit your original payment method automatically—no extra steps required. For undamaged items, we offer a full refund within 90 days of delivery. Once approved, expect your refund to process within 3 business days—plenty of time to grab a new lure for your next trip.

Steps to Secure Your Refund

Here’s how to get your refund rolling:

  1. Reach out to [email protected] to request a refund.
  2. Our crew will respond within one business day, hashing out the details and providing a return address.
  3. Ship the item back to us, including all accessories (like rod sleeves or reel oil packets) and the original packaging.
  4. After we receive it, we’ll inspect and issue your refund within 3 business days.

A few pointers: warranty claims unrelated to quality (e.g., you changed your mind) mean you cover shipping costs. If the gear’s missing parts or doesn’t match our return criteria, we may have to decline the request. Refunds under our 90-day policy must be requested within that timeframe—past 90 days, non-quality issues with expired warranties won’t qualify.

Contact Us

Questions about returns? Need help with a defective reel? We’re here for you! Reach out anytime:

  • Email: [email protected]
  • Phone: +1 (804) 966-4415
  • Business Address: 1039 Boroughbridge Rd, Richmond, VA 23225, United States

At OneillMax, we’re not just about selling gear—we’re about fueling your fishing passion. Thanks for trusting us with your angling adventures, and let’s get you back on the water with the right tools!